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FAQ

SUSTAINABILITY

Where are equimus products manufactured? We manufacture our equestrian products exclusively in Portugal. Our experienced and certified partners have a lot of experience in processing sustainable materials and attach great importance to the highest quality standards and proper processing of our products. 

Why are equimus products sustainable? We only use cotton from organic cultivation. The use of pesticides and fertilizers is prohibited here and significantly less water is used than in conventional cultivation. To increase the resilience and durability of our articles, we also use synthetic fiber. These are made from 100% recycled materials such as PET bottles. This allows us to conserve resources and help reduce waste already during the manufacturing process. We try to follow this approach consistently from the production to the packaging, shipping and recycling of our products. Learn more about recycling of worn equimus articles in our Cradle to Cradle program. 

Does equimus also use sustainable packaging materials? Definitely! Here you can find out more about our sustainable packaging.

CUSTOMER SERVICE

I have questions about shipping and returns. You can find all information about this in the Shipping & Returns section. 

My order is incorrect, what do I do now? Please send us an e-mail to support@equimus.com. Please do not forget to include the order number in the e-mail. We will get back to you in 2 to 5 days.

How long does it take for my order to arrive? It usually takes 3-5 business days to process your order. As soon as your package has left our shipping center, you will receive an e-mail with a DHL tracking link that allows you to track the progress of your order.

PERSONALIZATION

Is it possible to have my order made with an individual embroidery? Yes, of course. We can send you an offer for a personal embroidery. Please send an e-mail to support@equimus.com before you place your order. Our customer service will get back to you with an offer as soon as possible. 

We are a large company and would like to have individualizations made in larger quantities. We are very happy about that. Starting from a certain sales volume we can individually apply your logo or manufacture products in your desired color. Please send your request directly to katharina.hironimus@equimus.com.

PRODUCT CARE & HANDLING

Can I machine wash equimus products? Yes, our products can all be machine washed at 30° without any problems. Details on handling and care can be found in the product description of each product in our store.

May the products be put into the dryer? In principle, we advise against drying equimus products in a dryer. Natural drying protects the products and increases their life span. Details on the suitability of each product for drying in a tumble dryer can be found in the product description in our store

ABOUT equimus IN GENERAL

Is equimus going to manufacture products for riders too? Yes! We are already in the process of creating our first collection for riders. Here, it is also very important for us to follow our philosophy and to act consistently according to our principles of sustainability, functionality and design. Sign up here for our newsletter that you don't miss any news about collection releases and other events and specials.

I have a question or would like to give equimus feedback. We are very pleased about that. You are welcome to use our contact form or send an e-mail to info@equimus.com. You can also send us a telephone number and we will call you back immediately.